FAQs

FAQs


What type of Jewelry does Garnet Butterfly offer?

At Garnet Butterfly, we offer a stunning collection of jewelry that caters to a variety of tastes and occasions. Our ethically sourced selection includes:

  • Engagement Rings: Exquisite designs featuring diamonds and gemstones, crafted to symbolize your unique love story.
  • Wedding Bands: Elegant and timeless bands, available in various metals of the highest quality and styles.
  • Earrings: From classic studs to glamorous drop earrings, our collection adds a touch of elegance to any outfit.
  • Necklaces: Beautifully crafted pendants and chains that enhance your neckline.
  • Bracelets: A range of styles including bangles, cuffs, and Tennis bracelets, perfect for any occasion.
  • Custom Jewelry: Personalized pieces designed to your specifications, ensuring a one-of-a-kind creation.

Each piece is meticulously crafted to ensure the highest quality and value, making Garnet Butterfly your go-to destination for genuine and authentic jewelry.

What currency are the prices on the site?
All prices are in USD.

I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 5-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you do not have a tracking number after 5 business days, please email us at garnetbutterflyllc@gmail.com. Please refer to our Shipping/Return Policy for further details.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address what should I do?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check that the address given is incorrect, please notify us via email at garnetbutterflyllc@gmail.com. If the given address is incorrect, we can change the address to the correct one within 24 hours. No refunds will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary based on location. Shipping within the U.S. takes an average of 5-10 business days. International shipping is based on your location and will be longer. Please refer to our Shipping/Return Policy.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to garnetbutterflyllc@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.